1) Guest Management and Pre-Arrival Guest Screening including checking black lists.
2) Pre-Arrival Guest Registration including checking matching Drivers Licence, Credit Cards, Name and Email.
3) Managing any Damage/Breakage caused by guests and negotiating and recovering bond monies.
4) Have you ever had to evict someone ? We have 3 times in 75,000 bookings and it takes skill and knowledge of the law to successfully remove them from our property without damage or incident.
5) Managing Credit Card Disputes and Chargebacks.
6) 365 x 24 hours personal monitoring of calls and website.
7) Maintenance especially after hours & weekend callouts.
8) Professional Cleaning, Linen Management & Consumables.
9) Professional Accounts, Statements, Tariff Collection and Tax Records.
10) Enforcing Terms and Conditions including Strict Cancellation Policies.
11) $50k/website which allows for online connection to everything + links to Credit Card clearing houses.
12) Managing Multiple Calendars, on Multiple Websites / avoiding any Risk of Double Bookings.
13) Professional Revenue Management looking at Regional Trends on a daily basis to adjust tariffs to meet demand.
14) Providing a 3rd party buffer between you and the guest so you are not personally having to deal with incidental issues, and at all times of the day.
15) Online Real Time Guest Compendium with property specific information and local offers.
16) All forward bookings are viewable by the owner for 18+months ahead.
17) Owners can view and book dates online and in real time.
18) Owners get notified with every booking, change and cancellation taken.
19) Personalised Single Desk Account Management.
20) We have world class Revenue Management systems focussed 100% on the Hunter with 100% local based reservations staff.
If you are interested in discussing short term rental management give the team a call today on (02) 8840 2852 to speak to a professional.